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Return Policy

Thank you for shopping at Hair Aretè.

FOR THOSE CONSIDERING AN EXCHANGE: DO NOT REMOVE RUBBERBANDS FROM THE HAIR. IF RUBBERBANDS ARE REMOVED, ALL EXCHANGES WILL BE VOID AND NOT ACCEPTED. All sales are final and there are no refunds. Due to the exclusive nature of our business and demand for our product exchanges can be made within 7 days of purchase in original packaged condition with original sales receipt. Chemical alterations or any modifications made to the product subsequent to the sale, make all guarantees null and void. We cannot accept back any human hair that has been installed or altered (washed, brushed, combed or cut). Inspect the hair without opening the bundles to make sure the product is to your satisfaction. If you are unsure, please show your stylist. If it’s determined that Hair Aretè is the party at fault, we shall refund or exchange the product at no additional cost to the customer. If you are not satisfied with your purchase, we're here to help.
Our products can be returned within 30 days of the original purchase for a refund. A new product may be exchanged for another product or returned for a refund. Please note that we are not able to offer a refund on an original purchase, if it has already been exchanged or replaced. 
Customers are responsible for return shipping charges in order to initiate a refund. 
Please contact us through the Info Center for further instructions and the return address. Alternatively, customer service can be reached by emailing or by telephone at 805-727-3831.
Shipping charges :
Unfortunately, we cannot refund shipping charges. The customer is responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Hair Aretè
Damaged items :
If you received a damaged product, please notify us immediately for assistance.
Contact us :
You can find answers to most questions in our FAQs section by clicking here, or submitting a request. Alternatively, customer service can be reached by emailing or by telephone at 805-727-3831